How jjwan Protects Your Privacy
Six core principles that guide how we handle your personal data.
Minimal Data Collection
jjwan only collects personal information that is genuinely necessary to operate your account, process transactions in PKR, and comply with our platform obligations. We do not gather data for the sake of it.
Secure Storage
Your data is stored using industry-standard encryption and access controls. Sensitive information such as payment details and identity documents is handled with additional layers of security and restricted staff access.
No Data Selling
jjwan does not sell, rent or trade your personal data to third parties for marketing purposes. Your information is not a product. Any data sharing that takes place is limited to what is needed to run the platform.
Payment Data Handled Carefully
When you deposit or withdraw PKR via JazzCash, Easypaisa, Raast or bank transfer, payment processing data is handled by the relevant payment provider under their own security standards. jjwan does not store full card or wallet credentials on our servers.
You Are in Control
You can request access to the personal data we hold about you, ask for corrections to inaccurate information, or request deletion of your account data where no legal retention requirement applies. Contact our support team to exercise these rights.
Marketing Opt-Out
Promotional communications are optional. If you have opted in to receive emails or notifications about bonuses, cricket promotions or PSL offers, you can withdraw that consent at any time from your account preferences or by contacting support.
Your Data Rights at a Glance
A summary of the rights you have over your personal information on jjwan.
Right to Access
Request a copy of the personal data jjwan holds about you at any time.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal information on your account.
Right to Erasure
Request deletion of your account data where no legal obligation requires us to retain it.
Right to Object
Object to the processing of your data for direct marketing or profiling purposes.
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances while a concern is being resolved.
Right to Portability
Receive your personal data in a structured, machine-readable format where technically feasible.
To exercise any of the above rights, contact our support team via live chat or email at [email protected]
Important: By registering an account on jjwan or continuing to use any part of this platform, you confirm that you have read and understood this Privacy Policy. If you have any concerns about how your data is handled, please contact our support team before continuing to use the platform.
1Introduction
jjwan ("we", "us", "our") operates the gaming platform accessible at jjwan.onl and through the jjwan mobile app. As part of running this platform and providing services to players in Pakistan, we collect and process certain personal information. This Privacy Policy sets out in plain terms what data we collect, why we collect it, how long we keep it, and what your rights are in relation to it.
This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy. Together, these documents form the basis of the agreement between you and jjwan.
We take privacy seriously. We do not treat your personal data as a commodity, we do not sell it, and we limit what we collect to what is genuinely necessary. Our aim is to be transparent and straightforward about our data practices so you can make informed decisions about using jjwan.
2Personal Data We Collect
We collect personal data in three main ways: information you give us directly, information generated automatically when you use the platform, and in limited cases information provided by third parties such as payment processors.
Information You Provide Directly
- Registration details: your name, date of birth, email address, mobile number and preferred currency (PKR).
- Identity verification (KYC) documents: CNIC, passport or other government-issued ID; proof of address where requested.
- Payment information: transaction records associated with deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or cards. We do not store full card numbers or wallet credentials on our own servers.
- Support communications: messages, emails or chat transcripts you send to our support team.
- Responsible gaming preferences: deposit limits, session reminders and self-exclusion settings you configure in your account.
Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser version and screen resolution.
- Usage data: pages visited, time spent on each page, bet history, game sessions, login timestamps and navigation paths.
- Cookies and similar technologies: see Section 6 for full details on how we use cookies.
Information from Third Parties
Where you deposit or withdraw funds, our payment partners (including JazzCash and Easypaisa) may confirm transaction status and basic account ownership details to us for fraud prevention purposes. We may also receive limited signals from our game providers for the purpose of resolving technical disputes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, CNIC, passport | Account registration, KYC verification |
| Contact Data | Email address, mobile number | Account communications, support |
| Financial Data | PKR transaction records, payment method type | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device ID, browser type | Security, platform performance |
| Usage Data | Bet history, game sessions, login times | Service delivery, responsible gaming monitoring |
| Preferences Data | Deposit limits, language, notification settings | Personalisation, responsible gaming tools |
3How We Use Your Personal Data
We use the personal data we collect for the following purposes:
- Account management: creating and maintaining your jjwan account, verifying your identity and age, and managing your account settings.
- Transaction processing: handling PKR deposits and withdrawals via your chosen payment method, and maintaining accurate financial records.
- Service delivery: providing access to sports betting, slots, bingo, fish games and all other features of the jjwan platform including the mobile app.
- Customer support: responding to your queries, resolving disputes, and assisting with technical issues.
- Fraud prevention and security: detecting and preventing unauthorised access, identity fraud, money laundering, bonus abuse and other prohibited activity.
- Responsible gaming: monitoring usage patterns to identify signs of problem gambling behaviour, and administering self-exclusion and limit tools that you configure.
- Platform improvement: analysing aggregated usage data to understand how players interact with jjwan and to improve the product experience.
- Marketing communications: sending you information about bonuses, promotions, cricket events such as the PSL and T20 internationals, and other platform updates — only where you have given consent to receive these.
4Legal Basis for Processing
We rely on the following legal bases to process your personal data:
- Contractual necessity: processing required to fulfil our agreement with you under the Terms and Conditions — including account management, payments and game access.
- Legitimate interests: fraud detection, platform security, responsible gaming monitoring and product improvement, where these interests are not overridden by your own rights.
- Consent: for marketing communications and non-essential cookies, where we have obtained your explicit opt-in. You may withdraw consent at any time.
- Legal obligation: where we are required to retain or share data to comply with applicable legal requirements including anti-money laundering obligations.
5Data Sharing and Disclosure
jjwan does not sell, rent or trade your personal data to third parties for commercial purposes. We may share your data in the following limited circumstances:
Service Providers
We engage carefully selected third-party service providers who assist us in operating the platform. These include payment processors (JazzCash, Easypaisa, Raast, banks), identity verification services, game technology providers, hosting and cloud infrastructure providers, and customer support tooling. These parties process data only on our instructions and are contractually bound to protect it.
Fraud and Security
Where we detect suspicious activity, we may share relevant data with payment networks, fraud prevention databases or other platforms to protect the integrity of the platform and the interests of our player community.
Legal Requirements
We may disclose personal data where required to do so by applicable law, court order, or lawful request from a competent authority. We will only disclose the minimum information necessary to comply with such a request.
Business Transfers
In the event that jjwan undergoes a merger, acquisition, or transfer of assets, your personal data may be transferred as part of that transaction. We will notify you via email or platform notification if such a change affects how your data is handled.
6Cookies and Tracking Technologies
jjwan uses cookies and similar technologies on its website and app. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you interact with the platform.
Types of Cookies We Use
- Essential cookies: required for the platform to function correctly — including maintaining your login session, processing transactions and keeping your account secure. These cannot be disabled.
- Analytics cookies: help us understand how players use the platform so we can improve navigation, content and features. Data collected is aggregated and not linked to your identity.
- Preference cookies: remember settings you have chosen such as language and notification preferences.
- Marketing cookies: used only with your consent to deliver relevant promotions. You can opt out of marketing cookies at any time from your account settings or by clearing cookies in your browser.
You can control non-essential cookies through your browser settings or through the cookie preferences panel available on jjwan. Please note that disabling certain cookies may affect some features of the platform.
7Data Retention
We retain your personal data only for as long as is necessary for the purposes outlined in this policy, or as required by applicable legal obligations. In practice, this means:
- Active account data is retained for as long as your account remains open.
- Transaction records are typically retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping obligations.
- Identity verification documents are retained for the period required by anti-money laundering obligations, which is generally five years from the end of the business relationship.
- Support communications are retained for up to two years from the date of the last interaction, unless a longer period is needed to resolve an ongoing dispute.
- Marketing data is retained until you withdraw consent or request removal.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.
8Data Security
jjwan takes the security of your personal data seriously and has put in place a range of technical and organisational measures to protect it against unauthorised access, loss, misuse or disclosure.
These measures include encryption of data in transit and at rest, strict access controls limiting staff access to personal data on a need-to-know basis, regular security assessments, and monitoring for unusual account activity. All staff with access to personal data are trained on data handling obligations.
While we take all reasonable precautions, no online platform can guarantee absolute security. You play an important role in keeping your own account safe — use a strong and unique password, do not share your login credentials, and contact our support team immediately if you believe your account has been compromised.
9Children's Privacy
jjwan is strictly an adult platform intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on jjwan, please contact our support team immediately. Any account found to belong to a person under 18 will be closed and the relevant data deleted in accordance with our procedures.
Parents and guardians concerned about a young person's access to online gaming platforms are encouraged to use device-level parental controls and to review our Responsible Gaming page for further guidance.
10Your Data Rights
You have a number of rights in relation to the personal data that jjwan holds about you. A summary of these rights is set out in the grid above. To exercise any of these rights, please contact our support team via live chat or email. We will respond to verified requests within a reasonable period, typically within 30 days.
Please note that some rights are not absolute — for example, we may be unable to delete certain data that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain why.
11Marketing Communications
With your consent, we may send you promotional communications about bonuses, new game launches, slots features, cricket betting markets including PSL and T20 internationals, and other jjwan promotions. These may be delivered by email, SMS or push notification through the jjwan app.
You can opt out of marketing communications at any time by updating your notification preferences in account settings, clicking the unsubscribe link in any marketing email, or contacting our support team directly. Opting out of marketing will not affect transactional communications such as account statements, deposit confirmations or security alerts.
12Third-Party Links and Services
The jjwan platform may contain references or links to third-party services — for example, game providers whose titles are available within the jjwan lobby. Once you leave the jjwan platform, this Privacy Policy no longer applies. We encourage you to review the privacy practices of any third-party services you interact with independently of jjwan.
jjwan is not responsible for the privacy practices, data handling or content of any third-party website or application, even where a link to that site appears within our platform.
13Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect. The updated policy will be published on this page with a revised effective date.
Your continued use of jjwan after notification of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you should stop using jjwan and may request account closure.
14Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch with our support team. Support is available 24/7 via the live chat button accessible from any page on jjwan.
You can also reach us by email at [email protected] (please note this is displayed as plain text only and is not a clickable link). We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days.
For responsible gaming concerns or to request self-exclusion, please visit our Responsible Gaming page where dedicated guidance and direct account tools are available.